Your privacy is crossbet's priority. This document clearly explains how we collect, use, store, and protect your personal information every time you use the crossbet platform.
All data transmitted between your device and crossbet's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. No third party can intercept or read your data in transit.
Member personal data may only be accessed by CrossBet staff with specific authorisation. All internal access is logged and continuously monitored to prevent any misuse of information.
All data is stored in certified data centres with multi-layered physical and digital controls. Automatic daily backups are performed to ensure service continuity without compromising your data security.
CrossBet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — CrossBet uses it solely to operate the services you use.
CrossBet operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. Every data collection and usage process adheres to the legal requirements set by the Malaysian government.
You have full rights to access, correct, and request deletion of your personal data at any time. Your request will be processed by the CrossBet team within 14 working days.
Important: This Privacy Policy describes CrossBet's data protection practices and your rights as a member. By using the CrossBet platform, you agree to the terms stated in this policy. Please read it carefully and contact us if you have any questions.
CrossBet is committed to protecting the privacy of all members and users of our platform. As a trusted online betting platform in Malaysia, we understand that your trust is the most valuable asset we safeguard.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection standards. We operate transparently — you have the right to know exactly what data we collect and why it is needed.
This policy applies to all personal data you provide to CrossBet through our website, mobile app, live chat, email, or any other communication channel we provide.
CrossBet only collects data that is genuinely necessary to provide you with a quality and secure service. The following are the categories of data we collect:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Mandatory (KYC) |
| Contact | Phone number, email address, residential address | Mandatory |
| Financial | Bank account number, bank name, transaction history | Mandatory (Payment) |
| Technical | IP address, device type, web browser, cookie data | Automatic |
| Activity | Game history, betting records, login activity | Automatic |
| KYC Documents | MyKad copy, bank statement, proof of address | Mandatory (Withdrawal) |
Note: CrossBet does not collect credit card numbers directly. All card transactions are processed by PCI-DSS certified third-party payment processors.
Your personal data is collected through the following channels:
We never purchase personal data lists from third parties or collect data from public sources to profile crossbet members.
Every piece of data we collect has a clear and legitimate purpose. crossbet uses your personal data for the following purposes:
Marketing: CrossBet only sends marketing communications to members who have given their consent. You may withdraw this consent at any time through your account settings.
CrossBet does not sell or rent your personal data. However, in certain situations, we may share data with the following parties:
All third parties that receive crossbet data are bound by strict data protection agreements and are prohibited from using that data for any purpose other than what has been agreed upon.
International Transfers: If your data needs to be transferred outside Malaysia, crossbet ensures a level of protection equivalent to PDPA 2010 is maintained through appropriate contractual agreements.
CrossBet invests seriously in security infrastructure to protect your personal data. The security measures we employ include:
Shared Responsibility: Your account security also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and log out after every session — especially on shared devices.
CrossBet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the CrossBet platform.
As a crossbet member and data subject under PDPA 2010, you have the following rights:
To submit any request relating to your rights, please contact the crossbet privacy team via support email. All requests will be processed within 14 working days.
CrossBet retains your personal data only for as long as it is needed for the stated purpose or as required by law:
Note: Once the retention period expires, your data will be securely deleted or anonymised in accordance with crossbet's established data management procedures.
CrossBet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When significant changes are made, we will:
Your continued use of the crossbet platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account and withdraw all funds before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by crossbet, please contact us:
Now you know how seriously crossbet takes your privacy. Register a free account today and enjoy a safe, transparent, and rewarding betting experience.